Vice President - Operations, St. Louis Medical Group
April 30, 2018
St. Louis, Missouri
Full Time - Experienced
The Vice President of Operations & Ambulatory Services for the Medical Group of SSM Health St. Louis will be responsible for formulating the business strategies and operational plans of the SSM Medical Group (MG) to ensure market growth and positioning, as well as financial and operational goals are met or exceeded. This key executive will work closely with the President of Physician & Ambulatory Services and other executive team members to define, align, and influence business strategy and drivers in order to effectively address the current and future needs of the organization.
The Vice President of Operations will become familiar with the established vision, mission, and strategies of the organization and will then build upon these to formulate and implement strategic and tactical plans to optimize operational efficiencies and market positioning as well as collaborate with other SSMSL MG leaders to focus on systematically improving metrics related to clinical care and quality as well as patient safety and experience.
The Vice President of Operations will report directly to the President, Physician & Ambulatory Services.
PRIMARY RESPONSIBILITIES AND DUTIES:
Participate as a key member of the SSMSL MG leadership team in developing the overall strategic plans necessary for short- and long-term success. Provide leadership and direction over the operations of the SSMSL MG and the translation of the business vision and strategy into clear operational goals, objectives, and tactics to ensure that the necessary organizational support and infrastructure needed is in place to meet or exceed business objectives. This includes tracking growth, financial trends, clinical and quality measures, patient satisfaction, and performance measures against the strategic and operating plans.
Work closely with the Regional President of Operations – Physician & Ambulatory Services to develop and prepare annual business plans and budgets to ensure business goals and quality targets are achieved.
Interact closely with SSM Health St. Louis leadership, key physician partners and other stakeholders in the development and implementation of necessary operation systems and procedures.
Develop and foster strong working relationships and communication at all levels of the organization. Foster an environment of collaboration and communication between departments to ensure timely implementation of new strategies and to coordinate implementation of corrective strategies to resolve problems or situations that arise. Problem-solve issues that are barriers to expected operational results.
Coordinate administrative functions for provider staff. Monitor and manage provider performance, including productivity, practice efficiency enhancements, clinical quality, patient safety, patient experience, and total cost of care. Hold providers and other caregivers accountable to performance expectations and goals.
Oversee quality, risk management, and regulatory initiatives for providers within the SSMSL MG. Ensure providers within scope of authority are meeting quality goals and complying with all regulatory and risk management initiatives.
Ensure effective communications between providers, leadership, and staff. Responsible for fostering an environment of teamwork, collaboration, and mutual trust among providers and administration.
Support integration of acquisitions and clinics with provider-sharing arrangements. Develop workforce planning strategies for providers. Analyze future needs for providers, including physicians and mid-level providers, based upon care redesign. Develop a strategic workforce plan. Enhance the physician recruitment strategy working collaboratively with the physician recruitment department.
Recruit, select, and retain highly qualified professionals. Provide the leadership necessary to maintain a motivated, productive, and competent team through open communication and delegation of responsibilities and authority. Guide and direct subordinates in their personal and professional development. Identify individuals for future leadership roles and offer development and exposure to prepare them for increased responsibility.
Will be accountable for representing the ASC’s working collaboratively with hospital management collaborating on standardizing Operating Room policies, preoperative processes, and integrated support services where warranted.
Will be accountable for representing the Medical Group regarding any regional issues including hospital, post-acute or health plan, if applicable.
Other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES:
Master’s degree is strongly preferred along with a proven track record of exemplary leadership experience in the healthcare industry.
A minimum of 7 years of progressive related business management experience in key leadership roles, and three or more years of senior-level operational roles within a group practice.
Previous experience running an operation with multisite profit and loss accountability, and a deep understanding of healthcare delivery operations, healthcare financing, and industry trends.
Demonstrated leadership capacity to assume direct accountability for operations of a growing company, and the ability to lead and motivate people to achieve agreed-upon results.
Must have a strong strategic thinking capacity, effective communication skills, and a proven track record of building and maintaining multiple effective partnerships.
Must have experience or thorough knowledge in the following areas:
• Proven ability to understand business strategies and formulate concise solutions to complex problems.
• Strong qualitative, quantitative, and process analytical skills demonstrated by the ability to identify and use information and data to set goals and priorities, make decisions, and measure performance while giving consideration to competing priorities and other perspectives within and outside the organization.
• Proven ability to effect change and meet business goals, monitor progress, and take corrective actions when necessary.
• Strong financial management and negotiation skills.
• Experience working proactively with all stakeholders to identify and meet their needs and requirements.
• Proven ability to work effectively with physician partners.
• Experience in multisite operations.
• Proven ability to manage through organizational growth and change.
Internal Number: 18006233
About SSM Health
SSM Health is a Catholic not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. Headquartered in St. Louis, SSM Health has care delivery sites in Missouri, Illinois, Oklahoma and Wisconsin. The health system includes 24 hospitals, more than 300 physician offices and other outpatient care sites, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, an insurance company, a technology company and an Accountable Care Organization.
With more than 10,000 providers and 40,000 employees in four states, SSM Health is one of the largest employers in every community it serves. An early adopter of the electronic health record (EHR), SSM Health is a national leader for the depth of its EHR integration.